For frame only purchases without prescription lenses: we have a 30-day return policy, which means you have 30 days after receiving your item to request a return with a 10% restock fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all items it arrived with, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or if you have any return questions, you can contact us at firstname.lastname@example.org. Please note we will supply the return address once we are able to verify the return. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
All items are inspected prior to shipping. Please contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. If you are experiencing visual issues, please contact us at email@example.com and describe your experience. In most cases there will be little we can do after 30 days if you are in need of a prescription change or have a visual issue.
Exceptions / non-returnable items
Due to custom nature of our products, we do not accept returns on prescription eyewear, frame chains, and accessories. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us to help facilitate any exchange requests, firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.